Resumé

I’m Patrick Iverson, an ever-curious, always optimistic, and highly driven problem solver working to make technology more user-friendly.

Employment History

Tile Farm

Chief Operating Officer • January 2024 – Present

Developed by a family of teachers, mathematicians, and artists, Tile Farm is a completely new way of experiencing math—designed to show people of all ages how useful, intuitive, and beautiful math can be.

N3B Los Alamos

System Application Analyst • Dec 2019 – December 2023

Providing IT solutions in the form of commercial off-the-shelf software (COTS) and custom application installation, support and maintenance for the U.S. Department of Energy, Office of Environmental Management, Los Alamos Field Office.

Responsibilities include:
  • Application maintenance support, including planning, installing, testing, supporting, maintaining, and upgrading COTS products in both Windows and Linux environments
  • Application monitoring and troubleshooting support, including identifying, analyzing, resolving, and testing issues
  • Vulnerability remediation and patching of custom sofware and COTS products
  • Evaluating and improving user experience of COTS products
  • Documenting COTS products usage, updates and vulnerability remediation processes
  • Training and supporting stakeholders
  • Establish and implement data, infrastructure and networking requirements
  • IIS and Apache server administration
  • Establishing and improving policies and procedures
  • Interfacing with management and other functional organizations to match user needs with available resources within business contsraints
  • Gathering business and project requirements and interfacing with various stakeholders including customers, vendors, and management
  • Managing several projects autonomously and in larger teams
  • Identification, resolution, communication, and closure of service desk issues
New Mexico Interactive, LLC (NIC Inc.)

Director of Operations and Marketing • Feb 2017 – November, 2019

Providing eGovernment solutions in the form of software development, data sales, and payment processing for the State of New Mexico.

Responsibilities include:
  • Provide oversight of project management activities
  • Provide project schedule, priority, resource tracking and reporting
  • Manage partner and customer relationships
  • Lead marketing development of strategies to drive application usage
  • Approve and oversee products and product portfolio
  • Manage and perform requirements gathering and analysis for new project development and change management
  • Manage project documentation and reporting requirements
  • Oversee enterprise payment processing integration
  • Oversee service desk support
  • Provide initial and ongoing training
  • Assist in the identification, resolution, communication, and closure of service desk issues

Project Manager • Jan 2016 – Feb 2017

Providing eGovernment solutions in the form of software development, data sales, and payment processing for the State of New Mexico.

Responsibilities include:
  • Work with partners to provide product direction and roadmap
  • Provide support to partners and customers
  • Gather and document all product requirements Responsible for all project documentation and reporting
  • Manage individual project timeline and delivery
  • Manage relationship and communications with partners
  • Drive marketing of product to citizens
  • Work with partners to determine transaction fees by utilizing market research data, reviewing development costs, and anticipating volume
  • Identify and communicate regarding issues and roadblocks
  • Become an expert in business processes and find efficiency opportunities

UX/UI Designer & Front-end Developer • Feb 2013 – Jan 2016

UX/UI designer and front-end developer. Research, design, prototype, develop, test, implement, deploy, and optimize web and mobile applications that help connect government with its citizens.

Responsibilities include:
  • Implement new website designs for agency review and approval
  • Develop screen flows, wireframes, and prototypes
  • Oversee adherence to usability and accessibility standards
  • Assist the Director of Portal Operations with ongoing training of
    the systems for agencies
  • Develop graphics and maintain content for web and marketing collateral
  • Execute design standards as directed by team leader
  • Maintain and develop new web pages, brochures, and presentations
  • Work with constituents, other staff to determine appropriate content design
  • Assist in the identification, resolution, communication, and closure of service desk issues

Won an IMA Outstanding Achievement Award and a 22nd Annual Communicator Award of Distinction for the Individual Driver History Record web application design. I was responsible for the user experience, user interface and front-end development.

Xynergy, Inc.

UX/UI Designer & Web Developer • August 2012 – March 2013

UX/UI designer and front-end developer. Research, design, prototype, develop, test, implement, deploy, and optimize web and mobile applications for small businesses.

Won a silver Addy award for Santa Fe Spirits website. I was responsible for the user experience, user interface and front-end development.

Narasopa Media LLC

UX/UI Designer & Web Developer • March 2012 – February 2013

UX/UI designer and front-end developer. Research, design, prototype, develop, test, implement, deploy, and optimize web and mobile applications for small businesses.

Brainstorms, Inc

Senior UX/UI Designer & Web Developer • December 2010 – March 2012

Developed in-house product branding, packaging, web sites, sales funnels, landing pages, banner ads, email campaigns and more.

Gold Silk Inc.

Senior UX/UI Designer & Web Developer • January 2010 – November 2010

Evolved visual branding, established strong web presence, integrated new branding in advertising design, developed in-house editorial design, evolved digital jewelry photography.

Freelance Designer & Developer

Full-time Freelance • March 2007 – January 2010

UX/UI designer and web developer. Research, design, prototype, develop, test, implement, deploy, and optimize web and mobile applications for small businesses.

Prudential Santa Fe Real Estate

Director of Marketing • March 2007 – February 2008

Santa Fe New Mexican

Graphic Designer • February 2006 – March 2007

Prudential Santa Fe Real Estate

Production Artist • February 2005 – February 2006

Factory 56

Pre-press Manager and Junior Designer • January 2002 – January 2004

Factory 56

Internship • January 2000 – December 2001

I highly recommend Patrick for many professional reasons. He's a valuable asset to any project he's involved with. His creativity and ability to effectively work with a broad range of people is impressive. He's a great designer and an incredibly efficient front-end developer.

Brent Conner, New Mexico Interactive